Neervana Resort is luxury resort in the heart of Sakleshpur, hill station 200kms from Bangalore, India. We approached the owners when they were getting ready for launch in October 2020, but they had already engaged a web designer for their website and actually turned down at us when we first proposed our services to them. However later in a month they called us and expressed their dissatisfaction on their current website which doesn’t meet their expectations. We understood their pain as its important to have a quality digital presence right at the beginning.
We proposed not only a full-fledged digitally functional website right form attracting customer to booking management and eCommerce we went on to suggest a several key elements including positioning statement, tagline, color tones and reasons behind why we chose those. Beyond this we even proposed an integrated cloud based Property Management solution which can be integrated with the website for customers to make online bookings and payments; the same PMS can be used at the property for customer experience management from check-in to check-out.
Our solution included
- Brand elements : Brand positioning, logo-redesign, tagline, brand colors, fonts etc.,
- Photography & Video Shoot: Complete hi-resolution pictures, and a 1 min videos of the property
- Website development: A fully responsive website, with back-end CMS to make easy changes, with several functionalities including easy one-click-chat on whatsapp.
- Google Analytics Integration: Integration with google analytics to track website visitors
- Booking Engine, PMS and Channel Manager: Configuration, installation and integration of a world standard property management system, Channel Manager & Booking Engine for the website to automate the whole process from website to guest management at the property.
- Payment Gateway Integration: An eCommerce functionality with all payment methods in India, where guest can seamlessly make payment.
- Digital Advertising: Set-up digital campaigns to drive online sales and telephone enquiry.
- Event Management: We even set up an new year party at the resort which attracted several family audience and buzz around the brand. This event also helped us to drive awareness of the property.
Explore the client website to know more: www.neervanaresort.com
